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Summary

Leader in user experience and product design with proven track record formulating design strategies, building productive creative teams and producing usable, scalable, cross-platform designs. Expert at leveraging data to design complex applications, leading to patents and features in Apple AppStore. Passionate about building global communities through impactful and meaningful experiences.

Work Experience

Head of Design, Qubole Inc Mar 16 – Present

  • Increased user engagement by ​18%​ by leading ​12-person ​team​ ​to​ ​improve product experience. Introduced product strategies, such as leading company-wide efforts to reduce user frustrations through command and system progress visibility.
  • Established & manage a ​4-person​ design team. Leveraged design team strengths and grew skill sets by introducing mentor programs to include regular feedback, critique sessions, coaching in best practices, and learning programs on enterprise concepts.
  • Optimized customer signup process and devised long term roadmap strategies to Microsoft Azure partnership, increasing new business by ​$900k​ and conversion rate by ​14%,​ leading to accelerated “top of the funnel” opportunities.
  • Improved customer experience by creating long term user research programs and conducting research to collect quantitative and qualitative data on user behavior and system use.
  • Designed “customer journey artifacts” depicting typical use cases to identify frustrations and expand product features.
  • Evangelized design, integrated user-centered design into core product development process, created user empathy through design thinking sessions and introduced new design techniques, improving product development timelines ​by 22%​.
  • Delivered quality output at maximum efficiency by elevating global collaboration strategies, managing team/individual performance metrics, and developing a brand new “Delightful” Enterprise UX design language.
     

Senior User Experience Designer, Oracle America Inc Aug 12 – Mar 16

  • Maximized design and development team efficiencies, increased “go to market” speed, and improved development process by working with UI engineering teams on system development, defining standard library and structuring out deliverables.
  • Broke barriers by leading ​3-person​ ​Interaction and Visual Design Team​ to create design systems, inculcate “outside the box” thinking and adopting industry trends. Additionally, motivated the team by providing sense of ownership and visibility at executive level leading to development of company wide design system.
  • Generated ​4x faster​ provisioning as lead designer for entire suite of Oracle Cloud PaaS and IaaS services. Delivered administration console designs used to manage services based on typical user flows and ensured seamless system collaboration.
  • Led the initiative for redefining the visual language and user assistance features for all Oracle products (altaui.com)
     

User Experience Designer, Wolfram Research Inc. Jul 10 – Aug 12

  • Designed more than 5 strategic products for Wolfram with data at the forefront leading to patents
  • Designed interactions, flows and architecture for more than 30 mobile apps on iOS and Android devices with many featured on the AppStore
  • Led and defined user experiences for integrating Wolfram|Alpha with 3 external partner products including Apple Siri, Facebook Q&A, Nuance NLP
  • Defined and formulated group procedures, deliverables, mobile UI guidelines and recruitment strategies

User Interface Designer, Emerging Scholars Network (ESIN) Sep 09 – Oct 10

  • Designed new architecture/interfaces and worked with developers to migrate the existing social network to Drupal
    • Analyzed network data to understand user activity and supported these through appropriate community features
  • Incorporated new social features in the design to encourage contribution and promote a healthy community

Intern, Strategic Interaction Design, Whirlpool Corporation May 09 – Aug 09

  • Performed market survey and competitive analysis on more than 20 energy management products
  • Investigated user interaction for energy management on appliance displays
  • Developed high fidelity prototype for the product using defined standards, conducted user research
  • Created brand specifications for ‘Maytag’ to be used across appliances

Student Research Assistant, SPECS, Barcelona, Spain May – July 07

  • Worked extensively on acquiring real time physiological measurements of stroke patients, using mobile biosensors, to adapt mechanics of a rehabilitation game
  • Defined threshold levels for various game adaptations based on physiological feedback
  • Wrote an extensive framework using C to integrate the feedback to Torque Gaming Engine
  • Conducted studies on users after this successful implementation

Education

  • MS, Human Computer Interaction and Social Computing Aug 08 – May 10University of Michigan

  • BS, Interaction Design Aug 04 – May 08Indian Institute of Technology Guwahati

Skills and Proficiency

  • Usability techniques:Task analysis, Contextual Inquiry, User Journey Maps, Persona and Scenarios, Information Architecture, Navigation model, Prototyping, Heuristic Evaluation, Think-aloud testing
  • Software: Sketch, Axure, Invision, Zeplin,Omnigraffle, Illustrator, Photoshop, Indesign, Dreamweaver, Fireworks
  • Programming: HTML, CSS, Javascript, UML

Other

  • Patent: Stephen Wolfram, Kumar Mayank, Taliesin Beynon, “Predictive user interface method and apparatus”
  • Judge, San Mateo County STEM fair (2014-Present)
  • Networking team volunteer for PAN-IIT 2015 conference attended by over 2000 people
  • SI Exposition 2010, 3rd place, Best Community Information Project
  • Ranked among 0.7% of the students to clear the Joint Entrance Examination (JEE) to get into IIT
  • Head, Design team Alcheringa, the annual cultural festival of IIT Guwahati

Papers and Publications

  • Ityam Vasal, S. Deshpande, Kumar Mayank, Pradeep Yammiyavar (2009). “A tangible product to enhance real time user experience of enjoying music using kinaesthetic interactions”, USID 2009 Bangalore. India.
  • Kumar Mayank, S. Deshpande, Ityam Vasal (2009). “System design to extend usage of mobile phones for microfinance services in India”, USID 2009 Bangalore. India.
  • Kumar Mayank, Suyog Deshpande (2009). “Cultural Factors Influencing Elements of Interface Design for Indian Youth: Study and Guidelines”, Human Work Interaction Design 2009 IFIP 13.6, Pune, India.
  • Kumar Mayank, Ityam Vasal, S.Deshpande, Pradeep Yammiyavar (2009). “User aspiration modeling to predict features for the design of a new group interactive music device for the young in India”, ICorD, Bangalore.
  • Pratik Kotkar, Kumar Mayank, Suyog Deshpande (2008). “A Cellular Fare Collection System for Suburban Railways in India”, Wireless Systems: Advance Research and Development, IEEE conference, Bangalore, Jan’08.
  • Monica S. Cameirao, Sergi Bermudez i Badia, Kumar Mayank, Christoph Guger, Paul F.M.J. Verschure (2007). “Physiological Responses during Performance within a Virtual Scenario for Rehabilitation of Motor Deficits”, PRESSENCE, Barcelona, Oct’07